Customer Success Stories

We strive to provide the very best services for each healthcare community we serve. That is why we tailor our solutions to meet the specific needs of each individual client. This flexibility, along with our focused expertise, allows HHS to make significant quality improvements and bring added value to any housekeeping program, anywhere in the country.

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Case Studies

University of Mississippi Medical Center (Jackson, MS)

"With HHS, our hospital has the best of both worlds: A proven system of housekeeping that is second-to-none, and flexibility and responsiveness that meet and exceed our needs and expectations."
- Dr. Michael Todaro, Associate Administrator 

HHS & University of Mississippi Medical Center Partnership Highlights:

- Patient Satisfaction scores have increased from the 60th percentile to the 95th percentile
- Administration Satisfaction scores have increased from 60% to 100%
- Employee Satisfaction scores now consistently rank above 90%

University_of_Mississippi_Medical_Center_-_An_HHS_Case_Study.pdf opens in new window

Johnson City Medical Center (Johnson City, TN)

"Our relationship with HHS is a partnership in the very best sense of the word, and we couldn't be more pleased." 
- Tom Tull, Assistant Vice President of Washington County Operations for Mountain States Health Alliance

HHS & Johnson City Medical Center Partnership Highlights:

- HHS replaced an In-House EVS program in November of 2007, and began managing Patient Transport at the end of 2009
- Room turn time has decreased by nearly half an hour to date, from 125 minutes to 57 minutes
- FY 2010 PSMS scores average 84.1% in Cleanliness and 89.8% in Courtesy

Johnson_City_Medical_Center_-_An_HHS_Case_Study.pdf opens in new window

Good Shepherd Medical Center (Longview, TX)

"HHS really goes above and beyond to serve the customer.... They do what they need to do, and do it extremely well."
- Ed Banos, Chief Executive Officer

HHS & Good Shepherd Medical Center Partnership Highlights:

- HHS replaced Crothall as both EVS and Linen Services Provider in June of 2009
- HCAHPS scores have increased from approximately 53% to 67% in less than 12 months
- Cleaning outcomes raised to "Tour Quality" in less than 12 months

Good_Shepherd_Medical_Center_-_An_HHS_Case_Study.pdf opens in new window

Western Division

University of New Mexico Cancer Center (Albuquerque, NM)
"In my 30 years of healthcare experience, HHS is the best housekeeping company I have worked with. They have great services, understand the business, and truly focus on the customer."
- Donald Whitehead, Chief Operating Officer
"It was a risk going off campus for services the University provides on campus, but I needed a service I knew would be professional, responsive, and go beyond the campus standard. I've since been told that I had made the right decision." 

Letter of Reference - UNM Cancer Center opens in new window

CHRISTUS St. Elizabeth Hospital (Beaumont, TX)
"St. Elizabeth has partnered with Hospital Housekeeping Systems for over 14 years. Throughout this time, they have demonstrated the highest degree of professionalism and industry knowledge. HHS is keenly aware of the importance of being cost effective without sacrificing levels of service."
- Ellen Jones, President & Chief Executive Officer
"HHS Systems are designed to minimize cost and maximize the quality of service. They have continually measured their successes [...] It is through these measurements that they have continued to deliver quality services that meet the expectations of our facility."

Letter of Reference - CHRISTUS St. Elizabeth Hospital opens in new window

Central Division

University of Mississippi Medical Center (Jackson, MS)
"Both the in-house management team and the corporate support are excellent. When issues arise, the response from HHS is both immediate and positive."
- Dr. Michael Todaro, Associate Administrator 
HHS took over our account on the heels of a very poor performing company. There was an overwhelming consensus that our hospital cleaning left much to be desired. [...] I am happy to report that hospital is now very clean. HCAHP scores are above the national average and well above expectations.

Letter of Reference - University of Mississippi Medical Center opens in new window

Santa Rosa Medical Center (Milton, FL)
"I believe that [HHS's EVS Director] works hard to ensure that his team follows in his footsteps by having a caring attitude and displaying hard work."
- Ricardo Diaz, Chief Operating Officer
"[HHS's Director] has been extremely receptive to the specific tasks and projects that have been required of him. He has also proven his dependability by being accessible at all times of the day and during the weekend."

Letter of Reference - Santa Rosa Medical Center opens in new window

Baton Rouge General Hospital (Baton Rouge, LA)
"The systems HHS has implemented at our hospitals have helped to maximize quality, minimize costs, maintain s focus on patient experience, and provide incentives to keep staff engaged while performing daily tasks."
- Alam Jochim, Director of Facility Management
"Throughout our partnership with HHS, [the] team has consistently demonstrated professionalism, industry knowledge, and the ability to adapt and grow with our facilities."

Letter of Reference - Baton Rouge General Hospital opens in new window

Eastern Division

Washington Adventist Hospital (Takoma Park, MD)
"Since we began partnering with HHS for our housekeeping services, we have received very positive feedback from members of the community, physicians, and patients regarding the cleanliness of our facility."
- Dean Teague, Vice President of Ancillary & Support Services

"We have been pleased with the cooperation demonstrated by the HHS management staff and their willingness to accommodate our needs and requests as we strive to provide a clean, healthy environment for our patients, visitors and staff."

Letter of Reference - Washington Adventist Hospital opens in new window

North Shore Medical Center (Miami, FL)

"We (and our patients) have been extremely satisfied with the level of cleanliness that HHS provides. Our EVS director does an outstanding job and always goes the extra mile for the facility and our patients."
- Joshua DeTillio, Chief Operating Officer

"HHS is a company that is very detail oriented and provides a quality product that we rely on to maintain a clean environment of care. They utilize a partnership approach to all interactions with the hospital and are always willing to help in any way they can."

Letter of Reference - North Shore Medical Center opens in new window

Edward White Hospital (St. Petersburg, FL)
"I am pleased to report that under the excellent leadership of [our HHS Director], not only has there been a decrease in employee turnover in the department, but major management issues have been resolved as well."
- Richard S. Frank, Vice President of Operations
"We feel very fortunate to have [HHS's EVS Director] as an integral part of our 'Ed White Team'; and his efforts, and those of his staff, are greatly appreciated throughout the entire hospital."

Edward White Hospital - Letter of Reference opens in new window

 
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