Hospital Houskeeping Systems - Your Healthcare Support Services Partner

We have the opportunity to positively impact the healing experience of the patients we serve.

That's why HHS has developed an industry-leading satisfaction program designed to improve HCAHPS and other patient satisfaction scores by:

1. Establishing consistent, effective communication between EVS team members, patients, and their loved ones. Some examples include:

▪ A.W.A.R.E. Approach to Patient Interaction
To ensure positive and effective communication with patients, every time.

▪ Use of "Sorry We Missed You" Cards
To let patients know when EVS team members visited their room, what was done, and who to contact if additional services are required.

▪ Management Visits at the Beginning and End of Each Patient's Stay
To provide a higher quality of service and increased patient satisfaction.

2. Providing three visits by the housekeeping staff every day.

3. Creating a culture of motivation and empowerment for all EVS team members.

4. Utilizing unique markers to increase patients' recognition of service, such as:

▪ Toilet Sani-Strips
▪ Towel Service
▪ Toilet Tissue "Tip Service"