Diversity,
Equity, & Inclusion

Holly was born and raised in Texas and earned her bachelor’s degree in Communications from Texas A&M University. She started working at HHS in 2021 as a communications associate and enjoys getting to know HHS team members all over the country and writing their stories. Holly has been involved in social justice advocacy in her personal life for almost a decade and has been a foster parent for four years.

John Bailey is currently in the role of hospitality vice president. He has previously served as an EVS director and director of training and development in the resorts division at HHS.  Additionally, his background encompasses leadership positions at Yale New Haven Health System and Apple, demonstrating his versatile expertise across various sectors.

“DEI represents a commitment to humanity at large. I am passionate about people, and I want to be at the forefront of supporting and striving to find opportunities for those who may be disproportionately represented. My personal commitment is to be an advocate, help promote, and bring awareness to build a stronger community.”

Evan began his journey at HHS in 1994 as an assistant director. Over the years, Evan has held various roles at HHS and is currently an EVS vice president. He majored in Business Management at Sam Houston State University and has experience in a wide variety of sectors. Evan has a 20-year-old daughter and is an avid outdoorsman.

“Diversity is important to me because, ‘Diversity is a fact, but inclusion is a choice’.”

Tiffany Birdwell has worked for HHS for seven years. She double majored and earned Bachelor's degrees in Child Learning and Development and Psychopathology and Psychology, and also earned a Master of Business Administration. Tiffany has had a wide range of experience with HHS, beginning as a housekeeper and working her way up to her current role as a vice president of EVS. This experience has given Tiffany the opportunity to work with people from a variety of backgrounds and cultures.

Abby has a Bachelor's Degree in Communications, an Associate's Degree in Nutrition, and is also a certified dietary manager/certified food protection professional (CDM/CFPP). With extensive experience as a culinary director in various settings, including public school districts and long-term care facilities, she brings a wealth of expertise to her current role as culinary director at Bon Secours Mercy Health Defiance Hospital. Abby has also been teaching a course on menu development at Owens Community College for eight years.

“My interest in DEI was ignited during my tenure at public schools, where I developed equity initiatives to educate staff, and foster a deeper understanding of their students. Transitioning to HHS, I've had the opportunity to work in both large and small markets, underscoring the universal need for DEI awareness and initiatives across diverse settings.”

Jamie Grigsby began working as an EVS assistant director at HHS over a year ago. 
Previously, she gained valuable experience in customer service within the telecommunications industry, working at both Verizon and AT&T. DEI holds significant personal meaning for Jamie as the parent of a child who uses a wheelchair. Throughout their daily life, Jamie is often reminded just how much the world is not made to accommodate those with disabilities. She is passionate about raising awareness and fostering a more inclusive and understanding society.

“Everyone deserves to feel like they belong and that they matter. I'm so excited to be a part of something that pushes that goal forward.”

Latrice Johnson-Manlove currently serves as director of environmental services in Fort Worth, Texas, at John Peter Smith Hospital. Latrice began her career with HHS as a housekeeper and has also worked as a supervisor and assistant director prior to her most recent promotion. She has worked in customer service in the education industry as well as for the U.S. Army. Latrice earned a Bachelor of Science in Social Science. She has traveled extensively all her life and prides herself in her ability to relate to nearly anyone she encounters. She enjoys promoting understanding and acceptance in the workplace and in her personal life.

Karen Miniex began working for HHS as a contract manager in 2021, bringing with her a wealth of legal knowledge and business acumen from more than 20 years of professional experience. She is a proud graduate of Florida State University and the University of Michigan Law School. In 2019, Karen was recognized as one of the Top 50 Multicultural Lawyers by The National Diversity Council. Though incredibly accomplished professionally, Karen describes being an involved mom as her most important role. She lives in Houston, Texas, and enjoys helping her 10-year-old son pursue his passions in martial arts, track and field, and tennis.

Tracy-Ann Mitchell joined HHS in 2017 as a sous chef in West Virginia. She was promoted to chef/production manager early on and now serves as a culinary director. Tracy-Ann graduated from Johnson and Wales University in Charlotte, North Carolina with a Bachelor’s degree in Food Service Management. While in college she got to know people from all over the world through her involvement in student groups and her work as a barista. Tracy-Ann was born and raised in Jamaica and she and her husband have one daughter.

As a newer member of the HHS family, Jalak works as an outpatient clinical dietitian at Bon Secours St. Francis Hospital Downtown. Jalak has had a decade-long impact on patient care, working as a dietitian, and has excelled in both acute care and ambulatory settings. Prior to her dietitian career, she designed health education programs for underserved communities in New York City. Jalak's dedication to health equity is also apparent through her role as a diversity liaison at the South Carolina Dietetics Association.

“DEI plays a pivotal role in fostering personal growth and is the cornerstone of a growth-oriented organization. When individuals have equal access to support, opportunities, and resources, they can thrive and develop to their full potential. Recognizing and addressing inequities—whether related to education, career advancement, or well-being—empowers individuals to overcome obstacles and achieve their highest potential.”

Amber Robinson serves as a laundry facility director in McComb, Mississippi. She joined HHS in 2016 and previously worked as a linen utilization manager and an EVS supervisor before taking on her current role. Amber was born and raised in Mulberry, Florida, and has been married for 11 years. She is currently completing coursework to earn a Bachelor's degree in Business Administration. Amber is passionate about travel and exploring cultures beyond her own.

Cynthia Rosario currently serves in the role of linen utilization manager. She has prior experience working in integrated test and operation systems for the U.S. navy, which has influenced her leadership style greatly. Cinthya loves the supportive, tight-knit work culture she has found with HHS. She recently earned her Associate’s Degree in Business Management from Southwest University through their partnership with HHS, which has enriched her skill set.

"Creating and managing a diverse workforce is a process, not a destination." - DEI Pioneer R. Roosevelt Thomas Jr.

Thomas currently serves as the Director of Infection Prevention at HHS’ Boston Children’s Hospital account. Thomas has an educational background in microbiology and has worked as a microbiologist. He also has experience in healthcare support services as a floor technician, regional director of patient experience, and operations management. Throughout his career, he’s had the privilege of participating in DEI initiatives, where he has witnessed firsthand the profound impact these committees have had on the lives of all team members.

 “In joining the DEI team, my aim is to honor the immigrants who have enriched this amazing country. My mother moved here in 2007 without knowing English, low on funds, and with a dream of the best life possible for her children. My goal is to empower others by affirming that success is still within reach. I'm dedicated to offering as many tools and opportunities as possible to support everyone on their journey. Together, we can achieve it.”

Erva Trotter group up in a military family. He was born in Germany and quickly learned how to adapt in many different cultures as his family moved around throughout his childhood. Erva began working for HHS in 2008 as an assistant director and currently serves as the senior executive director at the University of Colorado Hospital in Denver, Colorado. Erva earned his Bachelor's degree in Business Administration from Sam Houston State University.

Marlin currently serves as an EVS assistant director for HHS. He holds a Bachelor's Degree in criminal justice and is currently pursuing a Master’s Degree in healthcare leadership. With experience spanning from law enforcement to behavioral healthcare, Marlin brings a unique perspective to his role and is passionate about fostering an inclusive environment for his team. He has two children with his wife, Tessa, who inspires him daily. 

"My journey is fueled by a commitment to building strong relationships and nurturing leadership skills that empower others to excel. I’m thrilled to connect with each of you and embark on this journey of growth and collaboration together!”